Returns & Refunds

 

Please ensure that when choosing an item you are choosing carefully as we do not offer refund or exchange for change of mind.

Refunds are only available if items you have received are damaged or not as ordered. If this is the case, please contact email info@beautyandthebare.com for assistance.

Returns Due to Allergic Reaction
The products we stock are medical grade and it is important to always use products as directed on the label. We provide several tools on our website to help you choose the products that are right for your skin type. If you choose a product that does not suit your skin and wish to return it, a handling and restocking fee may apply up to 50% of the value of the item. You will be responsible for the shipping charges to return the product to us. 

In the rare case that your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and call us on 0481 223 117.

Notify us immediately should a reaction occur and provide proof (photos will suffice).

We will authorise the return and supply a Reply Paid address but you are responsible for any additional packaging.

Once we receive the product back, we will process the refund or supply replacement.

Refund for damaged or Incorrect Products

Whilst we do our best, unfortunately mistakes can happen. You must Notify us within 24 hours of receiving a damaged or incorrect product for a refund or replacement to apply. 

We require photos as proof of the damage or incorrect product so our team can assess and authorise the return. 

We will supply a Reply Paid address but you are responsible for any additional packaging.

Once we receive the damaged or incorrect product, we will process the refund or supply replacement.